Client Success Team Leader

Nov 15, 2024 |

Job Title: Client Success Team Leader

Position: Client Success Team Leader

Location: Brighton

Type: Full-time

About Us: At Upfix Appliance Repairs, we are committed to providing top-notch service in the appliance repair industry. Our team is expanding, and we are searching for an Administration Team Leader to help us maintain efficient office operations and ensure excellent customer service.

Job Description: As an Administration Team Leader at Upfix Appliance Repairs, you will play a vital role in managing our administrative functions. You will oversee a team of administrative assistants and collaborate with various departments to ensure smooth day-to-day operations. Your responsibilities will include:

Responsibilities:

  • Supervising and leading the administrative team, providing guidance, training, performance check-ins and support
  • Overseeing office tasks such as customer & client calls, bookings & emails.
  • Maintaining high levels of customer service through phone and email communications.
  • Managing appointment scheduling and engineer calendars.
  • Collaborating with different departments to facilitate effective cross-functional communication.
  • Participating in team meetings, taking minutes, and following up on action items.
  • Managing office supplies and inventory.
  • Creating and updating records and databases.
  • Contributing to process improvement initiatives to enhance overall efficiency.

Qualifications:

  • Proven experience in office administration or a similar role.
  • Strong leadership and organisational skills.
  • Excellent communication, both written and verbal.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to handle multiple tasks and prioritise effectively.
  • Positive attitude and a team-oriented approach to work.

Application:

If you are a proactive, organised, and client-focused leader with a passion for enhancing customer experiences, we’d love to hear from you! Please submit your CV and a cover letter detailing your relevant experience and your interest in UpFix Appliance Repairs to la@upfix.co.uk.